We are looking for a proactive and customer focused Duty Manager to support the day-to-day running of our busy retail store. Working closely with the Store Manager and Deputy Store Manager, you will play a key role in delivering exceptional customer experiences, maintaining outstanding store standards and supporting colleagues to perform at their best.
This is an exciting opportunity for an ambitious retail professional who thrives in a fast-paced environment and enjoys leading from the front.
The Role
As Duty Manager, you will help oversee the daily operation of the store, ensuring excellent standards across customer service, merchandising, compliance, health & safety and team performance.
You will lead colleagues on the shop floor, provide coaching and support, and ensure all operational procedures are delivered consistently and efficiently.
Key Responsibilities
Customer Service
Deliver a friendly, helpful and efficient customer experience at all times
Lead by example in providing excellent customer service
Support effective queue management and customer flow during busy periods
Resolve customer queries and complaints professionally
Promote a positive and engaging in-store experience
Team Leadership
Support, motivate and guide store colleagues
Assist with colleague training, induction and development
Provide coaching and performance feedback
Help maintain a positive, productive and collaborative working environment
Ensure company policies and standards are consistently followed
Store Standards & Operations
Ensure the store is clean, organised and ready for trade each day
Maintain high merchandising and presentation standards
Support promotional activity and stock availability
Monitor deliveries, stock movement and warehouse organisation
Assist with opening and closing procedures
Compliance, Security & Health & Safety
Support store security procedures including cash and stock control
Ensure health & safety procedures are followed at all times
Assist with accident logs, safety records and risk assessments
Monitor EPOS and pricing compliance
Ensure operational procedures are delivered accurately and consistently
What We are Looking For
Previous retail supervisory, team leader or management experience
A passion for delivering outstanding customer service
Strong communication and interpersonal skills
Good organisational and problem-solving ability
The ability to motivate and support colleagues
A hands-on and flexible approach
Confidence working in a fast-paced retail environment
What You Will Bring
Strong leadership skills with the ability to lead by example
Excellent attention to detail and operational awareness
A positive, proactive and customer-first attitude
The ability to remain calm and organised under pressure
Why Join Us?
Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers.
Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition.
People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary. Apply today for a challenging and rewarding position in a dynamic, fast paced environment and take the next step in your career.
What Do We Offer?
Competitive Salary
28 Days of Annual Leave
25% In-Store Discount
High Street Discounts across hundreds of UK retailers
A Focus on Promoting Internally
Personal Development
How To Apply
Apply today to become our next Duty Manager.
Gainsboroughmanager@therange.co.uk
« Back to jobs