CAR PARKING AT MARSHALLS YARD
18 August 2016
The management at Marshall’s Yard Ltd has discontinued its relationship with Smart Parking Ltd by mutual consent.
After listening to the feedback we have received from our customers since the new parking management system was introduced in June, it has been decided that we will now operate the Marshall’s Yard car park in house with immediate effect.
It is clear that the new system has not worked for some of our customers and we would like to offer our apologies if this has detracted from the excellent customer experience we pride ourselves on delivering at Marshall’s Yard.
If not already done so customers in receipt of a Parking Charge Notice issued between June 20th 2016 and July 20th 2016 need to appeal or re-appeal to Smart Parking. We have received assurances from Smart Parking that all appeals within this period will be treated as cancellations.
Anyone who does not receive a satisfactory outcome should get in touch with the Marshall’s Yard team on the following email parking@marshallsyard.co.uk
We will be making no changes to the current car parking tariff or length of stay, however the Marshall’s Yard car park will be monitored by on site staff in the future. Full details of our new car parking policy will be announced in due course.
We would like to thank all our customers for their patience while we have been working to resolve this issue and we look forward to welcoming you to Marshall’s Yard.
The Marshall’s Yard Management Team:
For all appeals Smart Parking can be contacted on:
Smart Parking Ltd
Unit 43, Elmdon Trading Estate
Bickenhill Lane
Birmingham
B37 7HE
0845 230 3081
Parking Charge Enquiries: info@smartparking.com
For further information, contact:
Public Relations Department, Dransfield Properties Ltd
Tel: 01226 360644
Email: admin@dransfield.co.uk